Technology, like wine, is best when properly paired. Every process improvement need Contollo has ever solved for our clients needed a mix of technologies to solve. These components must work together and should be considered from the beginning of the project, with the focus on solving a business need. That is what a technology strategy is all about!
Before getting excited about any technology, it is critical to focus on your business. Observe specific processes and pain points in your business, and document those processes. The first and most crucial step in leveraging technology is to understand your processes in the current stand.
At Contollo, we get questions all the time like: “Should we be implementing Artificial Intelligence (AI)”, “Should we use Power BI for dashboards”, “How do we use Internet of Things (IoT)”, or many other types of technology. These are all great questions, but unfortunately, they are a little premature.
When you understand the current process, I recommend creating Key Performance Indicators and BI Dashboards. This is one of the first rules of any process improvement, but especially with technology: never invest without a way to measure the return. Forbes has some awesome tips about this here:
Now, with these tools to guide your strategy in hand, it is finally time to start talking about technology! Of course, this is my favorite part, but it is stressful for so many people that don’t understand technology.
So, what is the secret to a technology driven Process Improvement?
The secret here is that the technology doesn’t matter as much as the business functionality. The technology should match the environment, and the business need. Selecting development environments that pair well together, like the right wine with your meal, requires a little information.
Most of our clients allow technology to intimidate them! The fact is, point of every technology project should be designed to facilitate process improvement! You know your business, and that is the most important part of a technology strategy.
If you like to know some important technologies to be aware of, read the next chapter
Contollo will be glad to help your company, schedule a technology assessment for free!